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Terms and Conditions

Effective April 1, 2023

These terms and conditions (the “Terms and Conditions”) govern the use and the services of (Gotguides). Got Guides is owned and operated by Got Guides LLC. Got Guides is an ecommerce website.

By using Got Guides, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

These Terms and Conditions contain a dispute resolution clause that impacts your rights in regard to how to resolve disputes. Please read it carefully.

Intellectual Property

All content published and made available on Got Guides is the property of Got Guides LLC. and the Got Guides’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files, and anything that contributes to the composition of Got Guides.


When you create an account on Got Guides, you agree to the following:

  1.       You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
  1.       All personal information you provide to us through your account is up to date, accurate, and truthful, and you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using Got Guides illegally or if you violate these Terms and Conditions.

Sale of Services

These Terms and Conditions govern the sale of services available on Got Guides. The following services are available on Got Guides:

–      Booking tours with tour guides (​​independent contractors working with Got Guides LLC.)

The services will be paid for in full when the services are ordered.

These Terms and Conditions apply to all the services that are displayed on Got Guides at the time you access it. All information, descriptions, or images that we provide about our services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all services we provide. You agree to purchase services from Got Guides at your own risk and conduct your own independent research into the services offered. All content is generated by users and not verified by Got Guides. Use information found on this Got Guides at your own risk. 

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.


We accept the following payment methods on Got Guides:

          Credit Card (Visa, Mastercard, American Express, Discover)


          Debit card (Visa, Mastercard)

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.


We provide refunds for services sold on Got Guides as follows:


  • You are guaranteed a full refund if you cancel before 48 hours prior to the tour start time. Refunds on cancellations within the 48 hour time frame are subject to the guides’ discretion. A decision will be returned to you within 7-10 business days regarding cancellations within 48 hours of your tour start date/time. For all cancellations outside of 48 hours of your tour start date/time you can expect to receive a full refund within 7-10 business days.
  • If there is an act of god which inhibits the tour taking place and no reasonable alternatives are decided upon between the customer and a guide, a refund will be issued to the customer. 
Consumer Protection Law

Parts of the Terms and Conditions may be subverted by consumer protection law. These Terms and Conditions will not limit your legal rights and remedies under consumer protection law. These Terms and Conditions will be read subject to the mandatory provisions of consumer protection law. If there is a conflict between these Terms and Conditions and consumer protection law, the mandatory provisions of the legislation will apply.

Links to Other Websites

 Got Guides contains links to third party website or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on Got Guides. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these Got Guides or services.

Limitation of Liability

Got Guides LLC. and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of Got Guides.



Except where prohibited by law, by using this Got Guides you indemnify and hold harmless Got Guides LLC. and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of Got Guides or your violation of these Terms and Conditions. By accepting these terms and agreements you are hereby agreeing and acknowledging that you are releasing Got Guides LLC, from any liability regarding the service that you are purchasing on Got Guides. The service being provided is between the purchaser (tourist/guest) and the service provider (tour guide). Got Guides is solely the connection between the purchaser (tourist/guest) and the service provider (tour guide) and as such will be released of liability for any events that happen during the service being provided to the purchaser.

The third party suppliers providing accomodations, flight, rentals, experiences, restaurants, or other travel arrangements travel or other services on or through the services are independent contractors and not agents or employees of the Got Guides LLC company. Got Guides LLC company is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. Got Guides LLC has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond its direct control, and it has no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.

Subject to the foregoing, you use the services at your own risk and in no event shall the Got Guides LLC company (or their officers, directors and/or employees) be liable for any direct, indirect, punitive, incidental, special, or consequential losses or damages or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption of any type arising out of, or in any way connected with, your access to, display of or use of the services or with the delay or inability to access, display or use the services (including, but not limited to, your reliance upon reviews and opinions appearing on or through the services; any viruses, bugs, trojan horses, information, software, linked sites, products, and services obtained through the services (including, but not limited to any Got Guides LLC company syncronization product); personal injury or property damage, of any nature whatsoever, resulting from your use of the services’ servers and/or any and all personal information and/or financial information stored therein; any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content; or otherwise arising out of the access to, display of or use of the services) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if Got Guides LLC or its corporate affiliates has been advised of the possibility of such damages.

Applicable Law

These Terms and Conditions are governed by the laws of the State of Colorado, United States of America.

Dispute Resolution

Subject to any exceptions specified in these Terms and Conditions, if the user (customer) and Got Guides LLC. are unable to resolve any dispute through informal discussion, then the user (customer) and Got Guides LLC. agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation fails. The decision of the arbitrator will be final and binding. Any mediator or arbitrator will be a neutral party selected by Got Guides LLC. Any fees associated with the use of an independent mediator or arbitrator will be paid for by the individual who is filing a grievance against Got Guides LLC. 

Notwithstanding any other provision in these Terms and Conditions, you and Got Guides LLC. agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.


The liability conditions supercedes all other terms and conditions..


These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way Got Guides operates and the way customers are expected to behave on Got Guides tours. Got Guides will either notify customers by email of changes to these Terms and Conditions, post a notice on Got Guides or users can refer to the terms and conditions effective date to make sure they are viewing the most current version.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:


Instagram: @gotguides

You can also contact us through the feedback form available on Got Guides.